A support contact is included with customers who subscribe to Evopos. We encourage clients who have purchased a lifetime license to take up an annual Support Contract to ensure they have all updates and have access to our client support site. Plus you will have the peace of mind of having a dedicated team to ensure their system is performing well. The Support contract consists of:
- 24/7 Access to our Client Helpdesk - User ID and Pass-code supplied
- Telephone support - Primarily for the product supported, however we will try to help on any IT issue.
- Program Updates - To ensure you keep up to date
If you do not have a support contract we can still provide program updates and take support calls, however we do have to make a charge for each update or support incidence.